Belmond Hotels

Zucchetti PMS solutions for an exceptional and luxurious experience

industry

Hotellerie

Zucchetti's solutions have been key in personalizing the customer experience for our Italian portfolio. Integrating with core systems like CRS, RMS, and CRM is essential for delivering the right experience globally in a luxury environment.
Michael Schlemper
Director Project Management Office & Head Of Innovation
- BELMOND HOTELS

CLIENT PROFILE

Belmond: pioneering luxury travel for over 40 Years

Belmond Ltd., part of LVMH, has been a leader in luxury travel for over 40 years, offering unique experiences in inspiring destinations. Since acquiring Hotel Cipriani in 1976, Belmond has redefined luxury travel, taking global travellers on unforgettable journeys to exceptional locations.

Today, Belmond's diverse portfolio spans land, water, and adventure, with a reputation for heritage, craftsmanship, and exceptional service.

The Challenge

Centralize multi properties in Italy enabling to simplify integrations with Customers CRM

acilitate online sales through all available channels with an integration to the central reservation system

Integrate a Revenue Management System to the PMS

The Outcome

Developed a unique CRO module for Belmond Italian Hotels

Centralized management of receptions, F&B, SPA, and boutique activities

Integrated materials control system with F&B and implemented electronic invoicing

Established data warehouses for revenue and F&B analysis , with advanced Business Intelligence integrations

client requirements

Tailored management solutions for luxury hotels

Streamlining bookings and client reception

The customer sought a management system tailored to the unique procedures of luxury properties, where guests expect personalized booking and reception services.

Our solutions ensured efficiency and rapid deployment for new hotels, thanks to a centralized database.

Infinity Scrigno PMS proved to be the ideal choice for Belmond's Italian hotels, offering comprehensive and adaptable software that streamlined processes and met the specific needs of the customer.

project

Empowering Belmond Italian Hotels: a partnership of innovation and integration since 2001

Revolutionizing operations

Belmond's initial need was to organize the CRO for Italian Hotels in order to manage sales at the best and in the meantime share the information with all the departments, in real time.

Analysis functions have been evolving over time and are critical for the Belmond Group with integrations to further data processing systems like data warehouses and Business Intelligence solutions.

A new pace of travel

The partnership, which began in 2001 and continues to thrive, has led to significant developments for Belmond Italian Hotels, including the creation of a unique CRO module, centralized management of receptions, F&B, SPA, and boutique activities, as well as integration of materials control with F&B. Other key innovations include electronic invoicing, management control, attendance management, and data warehouses for revenue and F&B analysis.

why Zucchetti

Creating a unique customer experience

Enhancing personalized luxury experiences on a global scale

The solutions and developments delivered by the Zucchetti team have been crucial in personalizing the customer experience across our Italian portfolio. Further integrations with our core central systems, including the CRS, RMS, and CRM, are essential for operating on a global scale, ensuring we deliver the perfect experience at the right time to both existing and prospective guests in a luxurious, high-end environment.