Case history

Dimension Data

A complete suite for world-class IT security and business solutions

Client: Dimension Data
Field: ICT services
No. of employees: 120 (Italy) over 11.500 (Worldwide)
Turnover: 40 million euro (Italy)
Web site:

Client Profile

Founded in 1983 in South Africa, Dimension Data has its general headquarters in London and Johannesburg, employing over 11,500 people across the globe with the aim of covering a client portfolio of over 6,000 companies on different continents. Active for years on the Italian market through one of its subsidiaries, Dimension Data is specialized in achieving and managing ICT infrastructures focusing on security, converging communications, virtualization and data center. Due to its global presence and a well-established capacity to supply technological services in order to sustain the expansion of client companies, Dimension Data nowadays represents one of the global excellence centers in the ICT Services sector.

A major part of Dimension Data staff is made of technical and commercial personnel that mainly operates remotely, for whom an online HR data management system is necessary. The latter ensures on the one hand the insertion of expense and travel reports by the employees, and on the other hand the monitoring of reports by the office supervisors (Payroll, Personnel, etc.).

The HR data management processes related to Time & Attendance and Travel and Expense Reports have been completely computerized. This has allowed, besides a precise administration management, reducing considerably the time and costs of data communication and management processes of the entire personnel, especially the travelling one. 

In fact, at any time, by means of the HR Portal, the employees access their own monthly card, checking and submitting requests (e.g. missing clockings, vacation, authorizations), which will then be approved or rejected at different authorization levels, depending on the preset level of the company. Through such automatism, the process is highly efficient: it has been possible to remove paper documents, that were necessary before, to reduce errors and eliminate data entry previously managed by the HR Department.

Guido Buffo, HR Director:

"Our functional top-priority requirement has been achieved with the satisfaction of two internal Clients: Colleagues and Management. Witnessing the computerization of the HR processes for the first time, we aimed to ensure access simplicity and reliability of processed data, focusing on the fact that our internal structure should acquire a service function not depending on processes flow any longer.
Zucchetti, better than others, has proved the ability to build with us a complete and reliable solution, adaptable to our specific requirements and simple as far as the access is concerned."