CX Studio is a multi-channel framework, based on Artificial Intelligence, designed to manage operators, bots and conversations. In any channel, at any time.
It allows you to create dialogues with users, totally one-to-one in multilingual and make 24/7 interaction possible.
CX Studio helps you build an effective Customer Journey: the automation of communication flows, based on Artificial Intelligence and integrated with company systems, takes place on the contact channel preferred by customers and users.
MULTICHANNELGoverns interactions across different channels (SMS, social media, mobile, web, email, voice, IVR) and and convey information in a personalized way.
MULTILINGUALUnderstands and conveys dialogues in different languages, to respond to every need for interaction and dialogue in an international context.
INTEGRATEDIntegrates natively with PAT solutions and platforms your company already uses.
BUSINESS ORIENTEDScalable and multi-service, it creates new business opportunities thanks to targeted proactivity, cross and up-selling actions.
AI DRIVENArtificial Intelligence is at the basis of the flows and mechanisms of dialogue and interaction. Offer your users a self-service and automated approach.
READY TO USEFor each market, it already has specific preconfigured templates for application contexts. Simple applicability depending on your industry.
CUSTOMIZABLEThanks to the Flow Designer, the dialogues and the connection between different channels are designed by you, according to your business needs.
PROACTIVEFrom behavior analysis, it automatically triggers proactive business-oriented or customer service actions.
CX Studio is integrated natively with PAT solutions and platforms your company already uses. It governs integrations with any channel (WEB sites, social networks, mobile, Phone, SMS, email, IVR, Google Chat).
Authoring ToolUse the Authoring Tool graphic editor to design and create processes, interaction flows, proactive actions and communication routes through the channels you use to speak with your customers.
Semantic EngineThe Semantic Engine automatically manages dialogue, interpreting the meaning of the sentence and offering customers content and appropriate responses to their demands.