CROSS-CHANNEL BrainInteractive governs interactions across different channels (SMS, social media, mobile, web, email, voice, IVR) and personalises the way information is transmitted.
MULTILINGUAL BrainInteractive understands and conducts dialogues in different languages to meet your communication needs in an international environment.
INTEGRATED BrainInteractive integrates natively with the PAT solutions and platforms your company already uses.
BUSINESS ORIENTED BrainInteractive creates new business opportunities by enabling targeted cross- and up-selling.
SELF-SERVICE BrainInteractive offers your users access to a self-service mode, granting them full autonomy in managing their requests and needs.
AUTOMATED BrainInteractive allows you to design and define your proactive business actions based on user behaviour and your corporate objectives.
CUSTOMISABLE BrainInteractive allows you to design cross-channel dialogue flows and connection according to your business needs.
PROACTIVE Using transmitted information, BrainInteractive automatically activates proactive business and customer service actions.
BrainInteractive is integrated natively with the PAT solutions and platforms your company already uses. BrainInteractive governs integrations with any channel (WEB sites, social networks, mobile. Phone, SMS, email, IVR)
Authoring ToolUse the Authoring Tool graphic editor to design and create processes, interaction flows, proactive actions and communication routes through the channels you use to speak with your customers.
Semantic EngineThe Semantic Engine automatically manages dialogue, interpreting the meaning of the sentence and offering customers content and appropriate responses to their demands.