During last edition of TTG Travel Experience (Oct 8^th – 10^th 2025), Simple Booking officially launched the use of RezMate, the first fully AI-powered virtual assistant designed to support guests directly on the hotel’s official website - enhancing user experience, stimulating direct bookings, and reducing staff workload. By handling common inquiries and booking workflows, RezMate AI increases responsiveness, boosts guest satisfaction, and empowers hotels to offer consistent, instant support across all digital touchpoints.
It is an AI-powered concierge and booking assistant built specifically for hotels, providing a 24/7 digital concierge that responds to guest questions, recommends local experiences, and helps manage reservations - through natural, human-like interactions. RezMate.
AI can automate routine front-desk tasks (check-in/out details, amenity info, directions, restaurant recommendations), process booking requests and availability checks, and integrate with hotel systems to streamline operations.
This marks a major innovation introduced by Simple Booking, reinforcing its commitment to driving digital transformation in hospitality.