For anyone managing a retail or restaurant business, ensuring customers have access to all relevant transaction details is a top priority.
Whether it's informing them about the products they've purchased or keeping them up-to-date with current promotions, offering clear and immediate communication is essential to build trust and enhancing the customer experience.
Recognizing this need, Tilby has recently introduced a new feature for its users: the Secondary Screen app. This tool allows to easily transform any tablet into a dynamic customer-facing display, enhancing communication at the point of sale.
With the Secondary Screen app, businesses can present customers with information in real time, such as:
Transaction details: displaying a breakdown of the purchased products and their corresponding prices at the conclusion of each sale. This transparency reassures customers by giving them an immediate summary of their purchase.
Digital receipts: generating a QR code that allows customers to download an electronic version of their receipt. This feature not only saves time, as there is no need to print a paper copy, but also cuts costs and reduces waste, aligning with more sustainable business practices.
Customizable branding: offering businesses the flexibility to personalize the screen shown to customers with their logo, promotional videos, and other elements of their visual brand identity. This can transform the tablet into a promotional tool, showcasing offers or brand messages while customers finalize their purchase.
The Secondary Screen app is fully integrated with Tilby's point-of-sale software, allowing businesses to manage sales while enhancing customer interaction.
The app requires no major changes to existing setup—everything continues to work as it did before, now with the added benefit of a more engaging customer experience.
Among remarkable aspects of the Secondary Screen app, its cross-platform compatibility.
It is available for both Android and iOS tablets, and can be used with any device running Tilby's POS software, regardless of the operating system. For example, if your primary POS system runs on a Windows PC, you can easily connect an iPad as a secondary screen.
Alternatively, if your main POS is on a Mac, you can still use an Android tablet for customer-facing display purposes.
This flexibility means you can choose the hardware that best suits your needs and budget, without sacrificing functionality.
For any questions or need assistance setting up the app, the Tilby customer support team is always ready to help you make the most of this new feature.
