Manor

Retail reinvented: Zucchetti's POS for registers, scales, and self-checkout

EMPLOYEES

8,000

industry

Retail

Zucchetti delivered innovative ideas on how internal processes at Manor could be simplified. As a result, both the staff and the end customers benefited from an optimised, comfortable experience at the checkouts.
Martin Glaser
Head of IT POS Services - Manor AG

client profile

Instore, online, and mobile

The Swiss department store group welcomes its customers to some of the most attractive locations across the country, contributing to the vibrancy of Switzerland's cities.

Manor AG, headquartered in Basel, is the country’s largest department store chain. The well-established company operates nationally, employing around 10,200 people and currently training 420 apprentices.

The Manor Group consists of 59 Manor department stores , 27 Manor Food supermarkets, and 26 Manora restaurants. In total, Manor offers over a million products from approximately 2,800 suppliers worldwide, including around 700 local producers who provide seasonal products for Manor Food markets.

The Challenge

Streamline operations across multiple service types

Enhance system compatibility and flexibility , providing more opportunities for system upgrades and integration

Achieve high performance in terms of item count and campaign calculations

The Outcome

Successful system upgrade and expansion

Implementation of the TCPOS solution

Agile methodology , involving recurring meetings and updates, which ensured effective communication and flexibility

Optimized Sales Processes

client requirements

A closer collaboration with the customer

Leading to an optimized and seamless checkout experience

Manor sought a partner with a deep understanding of the Swiss retail sector , capable of further developing a solution in close collaboration with the customer.

Zucchetti provided innovative ideas that streamlined Manor's internal processes, leading to an optimized and seamless checkout experience. This improvement benefited both staff and end customers, enhancing overall comfort and efficiency.

project

Modernizing and expanding our system landscape

Agile approach

Manor had been using its core ERP and POS systems for a considerable time before undertaking a significant transformation. Between 2016 and 2020, to address future customer demands for digitization and omnichannel capabilities, Manor modernized and expanded its system landscape.

This overhaul was part of the broader OMNIA programme. As a key element of the OMNIA POS project, Manor evaluated and implemented the TCPOS software solution, along with upgrading POS systems and scale hardware.

Review progress and make adjustments

The project was carried out according to a mutually agreed-upon specification, with execution taking place over two years, from 2016 to 2018. Manor and Zucchetti jointly chose an agile approach for the project.

This involved a series of regular meetings where Zucchetti Switzerland provided updates on the project’s progress, enabling efficient management of new requirements as they arose.

WHY ZUCCHETTI

Retail reinvented: 360° customer experience with Zucchetti's POS solution for cash registers, scales and self-checkout

Upgrading the checkout experience