QVC is the second largest American television channel, with a turnover of around 8.5 billion dollars. QVC proposes a new way of tv shopping, entering users’ houses like a personal shopper. The company was founded in 1986 by Joseph Segel, a businessman who has foreseen the potential success of a new retail channel for selling products based on the following three principles: Quality, Value, Convenience. QVC operates in USA, England, Germany, Japan and, as of 1st October 2010, also in Italy as a global multimedia retailer with more than 11.5 million customers and 17,000 employees worldwide, exceeding in size the majority of the traditional retailers.
People represent the most important resource in QVC, which pays special attention to the search of service suppliers for their management and assessment, based on rigorous reliability and quality criteria. Given the particularity of the Italian legislation in the payroll and contributions field, QVC's requirement in the initial opening phase of the Italian headquarters was that of delegating the processing of payslips and all the obligations provided by the legislation to a payroll service, since it was not yet organised to manage them directly.
Fully web-based and with a unique database, Zucchetti HR suite has allowed the customer to use the payroll outsourcing service in the initial phase of the internal organisation and subsequently, to bring back the administrative management of the staff within the company, using the same applications in Software as a Service mode, continuing to benefit from the regulatory, contributory and tax consultancy services granted by Zucchetti experts.
Cinzia Cagnan, Payroll Manager: "Using Zucchetti HR suite for managing staff allowed QVC Italy to obtain the following advantages:
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