Markas

With Zucchetti HR solutions... integrated services at 360°!

EMPLOYEES

4350

turnover

110
MLN €

INDUSTRY

Facility

Management

With Zucchetti, we have built a strong partnership that over the years has led to the implementation of new solutions and innovative projects specifically designed to meet our specific needs.
Roberto Giordano
PERSONNEL ADMINISTRATION

CLIENT PROFILE

Professionalism and innovation for Markas, a specialist in the design and delivery of integrated complementary services

Markas offers a wide range of services aimed at both public facilities (hospitals, nursing homes, universities, public administrations) and the private sector. In particular, Markas provides cleaning, sanitization, property maintenance, auxiliary services for the elderly, cafeteria management, and school and collective catering services. Founded in 1985 in Bolzano, South Tyrol, Markas primarily operates in the northern regions of Italy, including Trentino-Alto Adige, Veneto, Lombardy, Piedmont, and Liguria. In recent years, its area of activity has expanded to other regions in central and southern Italy, particularly Marche, Basilicata, Puglia, and Campania. Additionally, for several years, Markas has also been present and operating in some European countries, including Austria, Romania, and Poland. Over the years, Markas has received numerous important quality certifications, including the 9001:2000 quality management system, environmental management, occupational safety, HACCP, and ethical responsibility

The Challenge

Efficient management of Human Resources

Optimize access management to safeguard the safety and health of workers

The Outcome

Integrated and comprehensive management of all aspects related to health and safety in the workplace

Management of all human capital management processes within the company

client requirements

When customer satisfaction is the priority

For Markas, customer satisfaction is an absolute priority. To ensure high-quality services for its clients, Markas pays special attention to the search for highly qualified collaborators and partners. Markas has therefore decided to rely on Zucchetti, a solid and reliable partner with integrated solutions for personnel management and business processes that can effectively meet its specific needs. Markas needed to monitor employee attendance and assess the quality of service provided by employees working at client sites

Project

Integrated solutions - software and hardware - for monitoring service quality and tracking attendance both on-site and at client locations

Thanks to the integration of Zucchetti solutions, Markas has optimized the process of tracking employee attendance both on-site and at client locations, utilizing the web-based Attendance and Absence Management software and over 60 attendance tracking terminals. Additionally, Markas has simplified communication between the Human Resources Department and employees through the use of Attendance Workflows and Leave Plans, allowing employees to manage their absences and vacations directly online or via touchscreen terminals like the ZTotem.

These terminals feature a large display that can also be used to transmit corporate videos.

The collected data is automatically transferred to the Zucchetti Payroll procedure for processing pay slips, avoiding manual input errors. The sharing of a common Unique Database across all Zucchetti applications eliminates the need to re-enter common information.

Thanks to Zucchetti solutions, Markas has been able to accurately monitor employee activities and working hours, assessing the quality of the service provided to clients. This integrated approach has allowed Markas to efficiently and automatically manage its business processes, benefiting from the perfect integration of Zucchetti's software and hardware solutions

why Zucchetti

Dott. Roberto Giordano

''We needed to find a reliable and innovative partner whose solutions could facilitate the management and tracking of personnel data, essential elements for business growth. In 2002, we chose Zucchetti as our technological partner, with whom we embarked on a fruitful professional journey. Together, we have built a strong partnership that over the years has led to the implementation of new solutions and innovative projects specifically designed to meet our specific needs. Over the years, the Zucchetti software and hardware solutions implemented have contributed to a reduction of approximately 30% in management costs, facilitating and improving all business processes. This collaboration is still increasingly fruitful today, strengthened by a relationship that encourages both parties to engage in continuous discussions to jointly address market evolution and continue to innovate and develop new solutions.''
Roberto Giordano
Personnel Administration - Markas