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Quality Policy of Zucchetti spa
Zucchetti aims to ensure maximum customer satisfaction with an offer of high-quality products and services, respecting both explicit and implicit expectations and needs.
This goal is achieved through the implementation of its Quality Management System in accordance with the requirements of the UNI EN ISO 9001 standard.
Zucchetti is committed to:
- Seeking continuous improvement by designing and developing innovative, state-of-the-art products and services in compliance with applicable standards.
- Ensuring customer satisfaction.
- Considering quality as a responsibility and personal commitment of everyone.
- Ensuring compliance with procedures, operating rules, and mandatory regulations.
- Achieving the set objectives for their area of responsibility.
- Fighting inefficiencies and proposing actions for the continuous improvement of processes.
- Creating a collaborative work environment while respecting the expressed and implicit diversity of each individual.
It is emphasized that the principle of striving for improvement in both individual and group activities should be deeply rooted in the company culture, with attention to technological innovation, new organizational and communication paradigms, continuous learning, and in full compliance with applicable regulations.
Continuous improvement is measured by verifying the achievement of objectives, analyzing process indicator data, and evaluating the cost-benefit effects of the choices made according to the strategic guidelines, taking into account market conditions and customer expectations, both expressed and/or implicit, which can be inferred from all the analyzed incoming data.
The entire organization is committed to supporting the implementation, deployment, and periodic review of the QMS (Quality Management System).
The company’s leadership is committed to pursuing the objectives of this policy with the appropriate means and resources.
Lodi,
19.04.2024
Quality Policy of Zucchetti Hospitality S.R.L.
ISO 9001:2015 CertificationQuality Policy