Your Hotel AI Assistant

Simplify request management: Artificial Intelligence responds to your guests 24/7

functionalities

A single AI-powered dashboard to respond to inquiries, prepare quotes, and engage with guests across every channel

One Inbox for All Your Channels

Manage all guest conversations from a single dashboard, including email, WhatsApp, OTAs, and social media . For the categories you select, Otello AI responds automatically in line with your goals. You can assign conversations to your team, while your staff can interact with guests at any time and monitor every conversation to ensure a seamless guest experience.

The AI assistant that transforms your Front Desk

More than just a chatbot, it's a connected assistant: Otello AI syncs with your PMS and all your communication channels. This allows it to access real-time room availability and rates, ensuring guests receive accurate, up-to-date responses at all times.

Over 130 Languages: Speak Your Guests' Language

Handle guest inquiries in more than 130 languages with AI-powered translations that are natural, accurate, and consistent with your property's tone of voice, ensuring an outstanding guest experience for every traveler, no matter what language they speak.

Voice AI

Otello's Voice AI answers calls when the front desk can't. It engages in natural conversations with guests, sends quotes directly via WhatsApp, and seamlessly transfers the call to a staff member whenever needed.

Every call is automatically transcribed and stored in the dashboard, providing full visibility and continuity for your team.

benefits

Thanks to Otello AI's speed, you can respond to guest inquiries faster, increase direct bookings, and reduce the workload on your reception team.

Fully Integrated with your PMS and CRS

Otello AI connects seamlessly with your PMS and CRS, enabling guests to choose their stay dates and number of guests, and proceed directly to the Booking Engine with all relevant details automatically pre-populated.

Privacy and security first

Your guests' data is protected with end-to-end encryption and full GDPR compliance . Otello adheres to the highest security standards in the hospitality industry, ensuring reliable and secure handling of all guest information.

Quick Setup, easy to use

Otello AI is ready to support your front desk from day one. We take care of the entire setup process, training the AI Agent with information about your property and customizing its tone of voice and responses to match your brand and guest experience standards.

INTEGRAtions

Otello AI is fully integrated with Zucchetti Hospitality solutions:

Property Management Systems (PMS)

Suite 5

Booking and Channel (CRS)

Simple Booking

Vertical Booking

Marketing

Websites

assets

Communication materials

Website

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