Engagent

The AI-based solution for a better Customer Experience

Engagent is the innovative Customer Interaction solution that allows you to interact in real time with your clients thanks to its Artificial Intelligence (AI) and Chat bot systems, proactively providing the responses, information and assistance they require, and anticipating interest based on browsing behaviour on your website or mobile app.

Engagent improves service experience for your customers and users thanks to machine learning technologies, which understand requests and offer the most appropriate responses in natural language. Engagent offers users rapid, comprehensive assistance and proactive dialogue though real-time self service. It provides a simple, round-the-clock service for your users that is also economical for your company.

DIALOGUE AND INTERACTION
Human & Virtual Interaction provide your customers with immediate responses and all the information and assistance they need.

CONTENT SHARING
Share informational material, links, presentations and videos with customers you are in contact with.

ENGAGEMENT
Customise your users’ automatic engagement processes based on their browsing behaviour and your business objectives.

LEAD GENERATION
Attract, engage and interact with your users, guaranteeing them a quality digital experience.

CALL TRACK
Offer your customers the opportunity to be re-contacted regarding complex requests and needs, or when they want to speak with an operator.

WIDGETS
Tab, Banner, Lightbox or Chat: apply the right widget for each rule of engagement you configure.

INTEGRATED
Engagent is integrated with your company’s IT systems through Webservices, and with your website and mobile applications through the Chatbox interface.

CLOUD AND ON-PREMISE
Available in both versions to meet your business needs.

 

Engagent is integrated with your company’s IT systems through Webservices, and with your website and mobile applications through its wigteg, as Chatbox interface. Engagent is integrated with with any channel available to your customers (WEB sites, social networks, mobile. Phone, SMS, email, IVR)

It’s part of BrainInteractive, the core Customer Interaction and cross channel platform.