IT Governance

Learn how to improve IT management!

Discover a highly evolved system that makes it possible to develop a CRM project in the most effective way! 

InfiniteCRM is simple to install and implement as well as being extremely easy to use, so that anyone can be operative within a minimum of time and without requiring extended training. The system is also totally integratable with other IT platforms (ERP and management) and compatible with all types of company infrastructure.

Do you want the perfect tool for all company departments?

Every individual within the company feeds the same database and accesses a customer record that includes all the information. This makes it possible to improve company processes and reliably and fully respond to all the necessities that arise, internal or external.

The availability of a multi-lingual system, entirely web-based and reachable using a browser, translates into extreme freedom of movement with easy access and display of all the information wherever you are. 

It is fully usable with mobile devices, a solution that literally fits into the pocket of your sales staff who can, with a few simple clicks, enter all information on visits conducted and negotiations underway.

Complete your CRM strategy with the most appropriate instruments for you business. InfiniteCRM includes a series of operating modules that guarantee optimization of your management performance.


OUTLOOK ADD IN
This module renders the information stored by InfiniteCRM available on the Microsoft Outlook™ platform, also for use in offline mode, enabling synchronization of appointments, contacts and email.


ADVANCED REPORTING
This guarantees an advanced analysis of all the information recorded in iCRM, with the option of setting up navigation functions between different data sets. It manages the automatic dispatch of information to subscribed service users.


CTI OUTBOUND
This ensures integration with CTI (Computer Telephony Integration) platforms in order to increase the efficiency of the contact center service.


TAPI OUTBOUND
This insures integration with TAPI (Telephony Application Programming Interface) platforms.


EXCEL EXPORT
Configuration of export models and exportation into Excel of templates, all conducted by the user.


BDA (Business Data Analyzer)
An application instrument integrated with the information recorded in iCRM, providing interactive analysis and management of the stored data with the assistance of geographic maps. Ideal for marketing, sales and customer service managers, it provides valuable support for improved organization of activities in the field. The instrument is provided in standard format including up-to-date maps.