Effective time management as CRM prompts users to follow up on activities and automates alerts when important events occur, or if actions are missed.
SALES FORCE AUTOMATION
Sales Force Automation (SFA) provides immediate handling of account management, activities, ToDo lists, offers and commercial documentation including all the best instruments to facilitate and automate the company marketing office activities.
The Marketing LOB Provides all the best instruments to facilitate and automate the company marketing office activities.
This Call Center LOB guarantees perfect synchronization between telephone and data management, allowing the company to maximize contacts and achieve an extremely high level of efficiency during outbound and inbound campaigns.
The Customer Care LOB offers creation and management of assistance requests (tickets) arriving from diverse channels, including email, telephone, Internet.
This also are the ADD ONS that are available:
BRAINBUSINESS: the Business Process Management tool to complement InfiniteCRM for the coordination and management of complex organisational processes
PLUS & BIPLUS: Business intelligence tools to acquire and visualise analytical data, KPIs and the incremental performance of processes.
BRAIN INTERACTIVE: the “above-technology” platform for complete governance of channels and of contents, and for cutting first-level support costsENGAGENT: the innovative business solution that will allow your company to communicate with your users in one-to-one mode, via cross-channel and optimising the efficiency of your support team, through the power of virtual assistance.