Business Processes

Enhance Your most important asset: Your Customers!

InfiniteCRM is the solution designed to enable companies to achieve high levels of management in all business marketing, customer care and call centers processes, integrating within a single customer database all the corporate information assets in order to monitor and make the information more accessible. 
It is the ideal instrument to manage the various phases of the sales process, from lead generation, to customer acquisition and post-sale, available not only in multilingual versions, but even for a simultaneous use of the information in different languages. 
The application appears as a true portal, accessible via a web interface, complementing the capabilities in terms of usability and potential.

Effective time management as CRM prompts users to follow up on activities and automates alerts when important events occur, or if actions are missed.

  • Process automation replaces repetitive manual tasks by cutting admin work and eliminating duplicated task, in this way teams can focus on more profitable activity.
  • Connected business processes by managing all key workflows in a single application, including different processes like: documents, proposals and activities.
  • Do business anywhere by having reliable access to all the client data, available also from mobile devices
  • Better internal communication. Shared documentation, information and data give everyone clear visibility of individual activities and customer information.
  • Optimize marketing providing effective targeted marketing communications aimed specifically at customer needs
  • Improves the governance: gives data about sales, service quality and also allows to identify quickly which of your customers are profitable and which are not and many other business information

SALES FORCE AUTOMATION

Sales Force Automation (SFA) provides immediate handling of account management, activities, ToDo lists, offers and commercial documentation including all the best instruments to facilitate and automate the company marketing office activities.

MARKETING

The Marketing LOB Provides all the best instruments to facilitate and automate the company marketing office activities.

CALL CENTER

This Call Center LOB guarantees perfect synchronization between telephone and data management, allowing the company to maximize contacts and achieve an extremely high level of efficiency during outbound and inbound campaigns.

CUSTOMER CARE

The Customer Care LOB offers creation and management of assistance requests (tickets) arriving from diverse channels, including email, telephone, Internet.

This also are the ADD ONS that are available:

BRAINBUSINESS: the Business Process Management tool to complement InfiniteCRM for the coordination and management of complex organisational processes

PLUS & BIPLUS: Business intelligence tools to acquire and visualise analytical data, KPIs and the incremental performance of processes.

BRAIN INTERACTIVE: the “above-technology” platform for complete governance of channels and of contents, and for cutting first-level support costs

ENGAGENT: the innovative business solution that will allow your company to communicate with your users in one-to-one mode, via cross-channel and optimising the efficiency of your support team, through the power of virtual assistance.