BrainInteractive

The multi-channel platform for an efficient communication with customers

The BrainInteractive software solution is designed to govern omnichannel communication with your customers, managing interaction and touch points across multiple channels, and customising communication flows based on the type of users you are dialoguing with, their needs and the mode of communication used. 

Thanks to advanced communication flows with your clients, you can offer your customers access to a self-service mode, improving customer experience, enhancing perceived service quality, increasing business opportunities and optimising management costs.

BrainInteractive is a multi-channel platform (SMS, social media, mobile, web, email, voice, IVR), multilingual, completely customisable and business oriented, by enabling targeted cross- and up-selling. The ideal solution for verticals such as telco, banking, healthcare, utilities, and applications such as appointment management, bill pay, account management and much more.

CROSS-CHANNEL
BrainInteractive governs interactions across different channels (SMS, social media, mobile, web, email, voice, IVR) and personalises the way information is transmitted.

MULTILINGUAL
BrainInteractive understands and conducts dialogues in different languages to meet your communication needs in an international environment.

INTEGRATED
BrainInteractive integrates natively with the PAT solutions and platforms your company already uses.

BUSINESS ORIENTED
BrainInteractive creates new business opportunities by enabling targeted cross- and up-selling.

SELF-SERVICE
BrainInteractive offers your users access to a self-service mode, granting them full autonomy in managing their requests and needs.

AUTOMATED
BrainInteractive allows you to design and define your proactive business actions based on user behaviour and your corporate objectives.

CUSTOMISABLE
BrainInteractive allows you to design cross-channel dialogue flows and connection according to your business needs.

PROACTIVE
Using transmitted information, BrainInteractive automatically activates proactive business and customer service actions.

BrainInteractive is integrated natively with the PAT solutions and platforms your company already uses. BrainInteractive governs integrations with any channel (WEB sites, social networks, mobile. Phone, SMS, email, IVR)

Authoring Tool
Use the Authoring Tool graphic editor to design and create processes, interaction flows, proactive actions and communication routes through the channels you use to speak with your customers.

Semantic Engine
The Semantic Engine automatically manages dialogue, interpreting the meaning of the sentence and offering customers content and appropriate responses to their demands.