Mobile

Be efficient: always and everywhere!

Helpdeskadvanced10 is the IT service management cross-channel solution which, in channel shifting mode, provides support via Web, Mobile, Mail, SMS, Telephone and Chat integrating with services and hardware infrastructures available in the company (CTI, Gateway, etc) and constantly guaranteeing continuation of the service and the alignment of activities chronology with pre-existing processes.

Helpdeskadvanced10 has a mobile version, HDA10, especially useful for the support team, off-site employees and end users.

The mobile version, with its user-friendly interface, improves efficiency and operators' productivity, allows a greater control of processes, and simplifies services' provision.

Features available for the internal user IT team:

  • See the list of pending requests
  • Filter requests based on status, date and other search parameters
  • Forward, change the status and close assigned requests
  • Respond to users

Features available for the end-user:

  • See the list of their pending requests
  • Filter requests based on status, date and other search parameters
  • Open new requests from the Catalog Services with the ability to upload images and documents from Photos
  • Provide more information to help desk