Enable organizations to communicate bidirectionally with users and clients in cross-channel mode: InfiniteCRM allows users and operators to choose the most effective channel and marketing departments to plan outbound campaigns on. The available modules enable different types of online communication: chat, telephone, email, sms, fax, mobile apps and social networks. Thanks to Brainbusiness and Braininteractive it is also possible to define response or notification behaviors in both directions, in one-on-one modality and through multi-level campaigns.